Every healthcare provider is required to offer clients the opportunity to file a complaint about the care they’ve received. To do this, the provider must follow a complaints procedure that meets the requirements of the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).

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Sometimes, dissatisfaction may arise in the care relationship. The Wkkgz was designed to help resolve such issues in a constructive and efficient way. Most concerns can be resolved through open dialogue between you and your care provider.

 

As a client, your healthcare provider has partnered with Klachtenportaal Zorg to handle this process.

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If needed, you can receive free and independent support from a complaints officer. If the issue still isn’t resolved, it can be brought before an independent disputes committee.

 

 

What could a complaint be about?

 

A complaint may relate to:

• A decision made by your care provider

• The way you were treated

• The quality of care provided

• Lack of response or incomplete information from the provider

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How to file a complaint

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1. Start by discussing the issue directly with your care provider.

2. Can’t reach a solution together? Either party may contact Klachtenportaal Zorg:

    

   • Email: info@klachtenportaalzorg.nl

   • Online form: www.klachtenportaalzorg.nl

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Klachtenportaal Zorg ensures the privacy of all parties throughout the entire process.

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